Shipping policy

Last Updated: 31st March, 2026

Thank you for shopping with Mo & Haku. Below you’ll find everything you need to know about our shipping process.

 

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During peak periods, launches, or promotions, processing times may be slightly extended.

Once your order has been processed, it will be handed over to our shipping partner.

 

2. Shipping Timeframes

Estimated delivery times:

  • Indonesia: 2–5 business days
  • International: 5–14 business days

Please note: 

Delivery times are estimates, not guarantees. Thus delays may occur due to customs, courier issues, or external factors beyond our control


3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Order weight/size
  • Selected shipping method

Any applicable duties or taxes for international orders are the responsibility of the customer.

 

4. Order Tracking

Once your order has been shipped, you will receive:

  • A confirmation text via SMS or Whatsapp message
  • A tracking number

Please allow up to 24–48 hours for tracking updates to appear.

 

5. Incorrect Shipping Information

It is the customer’s responsibility to ensure that all shipping details are correct.

Mo & Haku is not responsible for:

  • Failed deliveries due to incorrect addresses
  • Packages delivered to the wrong location provided by the customer

If an order is returned to us due to incorrect details, reshipping costs will be borne by the customer.


6. Delayed or Lost Shipments

While we work with reliable shipping partners, delays can happen.

If your order is delayed, please allow additional time before contacting us. We will assist in tracking the shipment where possible

Mo & Haku is not liable for delays caused by:

  • Courier services
  • Customs clearance
  • Force majeure events

For lost shipments, we will investigate with the courier and the resolution will be handled on a case-by-case basis.


7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Clear photos of the product
  • Packaging condition

We will review and provide a suitable resolution where applicable.

 

8. Customs, Duties & Taxes (International Orders)

For international shipments:

  • Customs duties and taxes may apply
  • These charges are determined by your local authorities

Mo & Haku is not responsible for these additional costs.


9. Contact Us

If you have any questions regarding your shipment, please contact:

Mo & Haku
📧 Email: hello@mo-and-haku.com
📞 Phone: 081246444624