Terms of service

Last Updated: 31st March, 2026

Welcome to Mo & Haku. These Terms of Service (“Terms”) govern your use of our website and the purchase of our products.

By accessing our website or purchasing from us, you agree to be bound by these Terms.

1. General Conditions

Mo & Haku provides plant-based pet care products designed for external use.

By using our website, you confirm that:

You are at least the age of majority in your country
You will not use our products for any illegal or unauthorized purpose
You will not misuse or attempt to disrupt our services

We reserve the right to refuse service to anyone at any time.

2. Product Information & Usage

Our products are formulated using natural, microbiome-friendly ingredients inspired by international standards.

However:

Results may vary depending on your pet’s condition
Our products are not intended to diagnose, treat, cure, or prevent any disease
Always use products according to instructions

You are responsible for:

Checking ingredient compatibility with your pet
Consulting a veterinarian if your pet has known sensitivities or medical conditions

3. Orders & Payments

All orders are subject to acceptance and availability.

We reserve the right to:

Limit or cancel quantities
Refuse suspicious or fraudulent orders
Correct pricing errors at any time

Payments must be completed before order processing.

4. Shipping & Delivery

Shipping timelines are estimates and may vary.

We are not responsible for delays caused by:

Couriers
Customs clearance
Incorrect shipping information provided by the customer

Risk of loss transfers to the customer once the order is shipped.

5. No Refund & No Exchange Policy

All sales are final.

We do not offer refunds or exchanges once an order has been processed and shipped.

If you receive:

A damaged product
An incorrect item

Please contact us within 48 hours of delivery, and we will review the case at our discretion.

6. Product Liability

Mo & Haku products are designed to be gentle and safe. However:

We are not liable for adverse reactions resulting from improper use or individual sensitivities
Customers are responsible for testing products (e.g., patch testing) or understand your pet's health history before full use

Use of our products is at your own risk.

7. Intellectual Property

All content on this website, including: